Customer portals that make calls and emails unnecessary
- Customers handle themselves what your team handles today
- Reachable around the clock, without waiting
- Connected to your existing systems
One dashboard
All blocks connected, each role sees only theirs.
What changes with a self-service customer portal?
Manual work and scattered islands become one connected flow: data is captured once, roles are clear, and recurring steps run automatically.
Without us
- The same questions by phone and emailWhere is my order, what did we agree, when does delivery arrive? Your team answers the same things anew every day.
- Orders and requests run manuallyRecurring B2B orders come by email or shout-across and have to be captured by hand.
- Documents are looked up one by oneInvoices, contracts, delivery notes or proofs get assembled by someone and sent out manually.
- Availability ends with the workdayOutside business hours, matters sit waiting, even though many of them wouldn’t need a person.
With us
- Customers serve themselvesStatus, orders and requests are handled in the portal, without calling you.
- Orders arrive structuredAn ordering portal takes orders directly and error-free, instead of email and re-entry.
- Documents available at any timeInvoices, contracts and proofs sit ready securely and are retrieved by the customer.
- Reachable around the clockThe portal works at night and on weekends too, without anyone standing by.
A customer portal that fits your business
From a B2B ordering portal to a tenant or member area, connected to your systems.
B2B ordering portal
Business customers order themselves and see their terms, order history and recurring orders.
See status and cases
Customers track orders, jobs and requests in real time, instead of asking.
Documents and downloads
Invoices, contracts, delivery notes and proofs provided securely and retrieved by the customer.
Requests and tickets
Matters are captured in a structured, traceable way instead of getting lost in inboxes.
Appointments and bookings
Customers book appointments or services themselves, with confirmation and reminder.
Tenant, member and partner portals
Protected areas for tenants, members or partners with exactly the right functions and permissions.
A central dashboard instead of isolated islands
We build roles, functions and data exchange across the processes in your company, so every additional feature creates real relief, instead of becoming yet another island.
- Clear roles: each person sees exactly what they need for their work.
- Functions that interlock, instead of isolated island tools.
- Data exchange across all processes: captured once, current everywhere.
Direct line
Till & Richard
We answer your enquiry personally and show you in the concept call where a solution has the biggest leverage.
Book a concept callHow does rolling out a customer portal work?
No mammoth project that only shows results after a year. We put a working solution into use early and evolve it together with you.
Get to know each other
We listen and understand your process: where time is lost and what really gets stuck day to day.
A clear proposal
You get an honest, pragmatic path forward, including where software or AI wouldn’t help.
Quickly in use
In short cycles, an early version you can use in daily work takes shape, instead of months of hidden development.
Better together
With real feedback from practice we keep improving. The solution grows with your business.
What does a customer portal cost?
We work with fixed prices per block instead of open-ended timesheets. That keeps the investment predictable and lets you start deliberately with exactly what has the biggest impact right now.
What’s included
- Free, no-obligation first call
- Fixed price per block, no open-ended timesheets
- A first usable version in use early
- Source code and solution belong to you
- Fair evolution at your pace, without lock-in
Where can your business speed up?
Tell us about your process. We’ll get back to you promptly and show honestly where software makes a real difference.
Richard Roth Strategy & Automation Till Täubrich Software & DevelopmentDirect
team@start2x.comFrequently asked questions about customer portals
What is the difference between a customer portal and a self-service portal?
Can the portal connect to our existing systems?
Does it also work as a B2B ordering portal?
What about data protection and access rights?
Customer portals in detail
A customer portal is a protected online area where your customers, partners or members handle themselves what otherwise runs through phone and email: ordering, seeing the status of cases, retrieving documents, raising requests or booking appointments. Whether a B2B ordering portal, tenant portal, member portal or partner portal, the principle is always self-service: the user accesses the functions and data meant for them around the clock, connected to your existing systems.
A portal pays off as soon as the same standard requests keep tying up your team: status questions, recurring orders, document requests or appointment wishes. The more customers, partners or members you serve and the more often the same cases come up, the greater the relief. For very individual or rare matters, we say honestly when personal contact remains the better solution.
We start with the functions that relieve you most, e.g. the status view or the ordering portal, and expand from there. That puts a usable portal into use early, instead of waiting for one grand design. We connect your existing systems rather than replacing them, so the data in the portal stays current.
A portal is only as good as the systems behind it. We connect it to ERP, CRM, accounting or your line-of-business software so orders, status and documents are right without double entry. We set up roles and rights so every user sees exactly what’s meant for them, whether customer, tenant, member or partner.
Access is secured, every user sees only their own data, and access stays documented and traceable. Especially for tenant and member portals with sensitive details, we align the security setup, permissions and handling of personal data with you from the start.
Related core services
Core service
Custom software
Tailored software where standard tools and spreadsheets reach their limits.
Solution
Connect systems
Couple existing software via interfaces, keep data in sync, dissolve data silos.
Core service
Process automation
Automate recurring manual work, connect systems, handle approvals digitally.
What this looks like in your industry
Trades
Quotes, scheduling, jobs and service, digital: less office work, more craft.
Construction
Project control, measurements, site logs and add-ons, digital: every trade on the same page.
E-Commerce
Orders, inventory, returns and systems connected, without manual work.
Production & Manufacturing
Connect orders, machines, material and quality, without paper and spreadsheet chaos.
Wholesale
Inventory management, ordering and warehouse connected, without double entry.
Associations
Member management, dues, volunteers and events, digital: less spreadsheet work, more time for what matters.
Property management
Receipts, service charge statements, requests and contractor coordination automated, instead of by hand.
Logistics
Orders, routes, freight documents and shipment tracking, digital: existing systems connected, manual work automated.