Customer portals that make calls and emails unnecessary
- Customers handle themselves what your team handles today
- Reachable around the clock, without waiting
- Connected to your existing systems
Reviewed by Till Täubrich See how your solution could look, in 3 steps
Tell us briefly where it hurts and the tool sketches a fitting proposal right away. No sign-up needed.
How your system could look
Based on your answers: 0 areas in one central dashboard.
Your areas
Key functionality
Our recommendations for your industry
This is a first sketch from your answers, not a finished plan. We define the exact scope and order together.
Send us your blueprint as a non-binding request. We take a look and reply with an honest assessment, no obligation.
What changes with a self-service customer portal?
The difference shows up not in a feature list but in daily work: less searching, less double work, less guesswork. Here is the before-and-after.
Today
- The same questions by phone and emailWhere is my order, what did we agree, when does delivery arrive? Your team answers the same things anew every day.
- Orders and requests run manuallyRecurring B2B orders come by email or shout-across and have to be captured by hand.
- Documents are looked up one by oneInvoices, contracts, delivery notes or proofs get assembled by someone and sent out manually.
- Availability ends with the workdayOutside business hours, matters sit waiting, even though many of them wouldn’t need a person.
With start2x
- Customers serve themselvesStatus, orders and requests are handled in the portal, without calling you.
- Orders arrive structuredAn ordering portal takes orders directly and error-free, instead of email and re-entry.
- Documents available at any timeInvoices, contracts and proofs sit ready securely and are retrieved by the customer.
- Reachable around the clockThe portal works at night and on weekends too, without anyone standing by.
One central dashboard instead of a new island
We build roles, functions and data exchange across your processes. That way every additional feature creates real relief, instead of becoming yet another island.
- Clear roles: each person sees exactly what they need for their work.
- Functions that interlock, instead of isolated island tools.
- Data flows across all processes: captured once, current everywhere.
- The solution is yours, including source code.
Direct line
Till & Richard
We answer your enquiry personally and show you in the call where a solution has the biggest leverage.
Free process analysisCustom software for a construction company
For a construction company we built a complete custom solution from scratch that brings costing, quotes, invoices and internal communication together in one place, instead of separate tools and spreadsheets.
A customer portal that fits your business
From a B2B ordering portal to a tenant or member area, connected to your systems.
B2B ordering portal
Business customers order themselves and see their terms, order history and recurring orders.
See status and cases
Customers track orders, jobs and requests in real time, instead of asking.
Documents and downloads
Invoices, contracts, delivery notes and proofs provided securely and retrieved by the customer.
Requests and tickets
Matters are captured in a structured, traceable way instead of getting lost in inboxes.
Appointments and bookings
Customers book appointments or services themselves, with confirmation and reminder.
Tenant, member and partner portals
Protected areas for tenants, members or partners with exactly the right functions and permissions.
How does rolling out a customer portal work?
No mammoth project that only shows results after a year. We put a working solution into use early and evolve it together with you.
Process analysis
We look at your concrete workflows: which tools, which steps, where time is lost. The result is a clear list of the biggest levers.
Fixed-price calculation
You get a concrete proposal with a fixed price and timeline per block, including the spots where software adds nothing.
First block live
In short cycles we build the first usable block and put it into daily use, instead of developing hidden away for months.
Operation & growth
Further blocks come together in the central dashboard. We maintain, fold in feedback and keep evolving with your company.
What does a customer portal cost?
You get a calculated flat-rate offer. Upfront we agree together which processes are worth optimising, so every investment pays off through less time spent, lower costs and fewer headaches.
Frequently asked questions about customer portals
What is the difference between a customer portal and a self-service portal?
Both mean the same principle: customers, partners or members handle things themselves instead of calling you. Self-service stresses that it runs without your involvement, portal the protected area where it happens. In practice we build both in one.
Can the portal connect to our existing systems?
Yes, the portal can connect to your existing systems, that’s the norm. A customer portal is only as useful as the data behind it. We connect it to your ERP, CRM, accounting or existing software so orders, status and documents stay current, without double entry.
Does it also work as a B2B ordering portal?
Yes, it works especially well as a B2B ordering portal. A B2B ordering portal reflects customer-specific prices, terms, order history and recurring orders, so business customers order quickly and error-free instead of by email and phone.
What about data protection and access rights?
Data protection and access rights are clearly governed from the start: every user sees only their own data, permissions are assigned cleanly, and access stays traceable. We align the handling of personal data and the security setup with you, especially for tenant or member portals with sensitive details.
Customer portals in detail
Everything worth reading up on: when it pays off, how we work and what we watch for on control and data protection.
A customer portal is a protected online area where your customers, partners or members handle themselves what otherwise runs through phone and email: ordering, seeing the status of cases, retrieving documents, raising requests or booking appointments. Whether a B2B ordering portal, tenant portal, member portal or partner portal, the principle is always self-service: the user accesses the functions and data meant for them around the clock, connected to your existing systems.
A portal pays off as soon as the same standard requests keep tying up your team: status questions, recurring orders, document requests or appointment wishes. The more customers, partners or members you serve and the more often the same cases come up, the greater the relief. For very individual or rare matters, we say honestly when personal contact remains the better solution.
We start with the functions that relieve you most, e.g. the status view or the ordering portal, and expand from there. That puts a usable portal into use early, instead of waiting for one grand design. We connect your existing systems rather than replacing them, so the data in the portal stays current.
A portal is only as good as the systems behind it. We connect it to ERP, CRM, accounting or your line-of-business software so orders, status and documents are right without double entry. We set up roles and rights so every user sees exactly what’s meant for them, whether customer, tenant, member or partner.
Access is secured, every user sees only their own data, and access stays documented and traceable. Especially for tenant and member portals with sensitive details, we align the security setup, permissions and handling of personal data with you from the start.